Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Support Team via email (below).

How can we help?

FAQ

Ordering

Production Lead Time

In-stock items will ship within 1-3 business days after purchase. Made-to-order and out of stock items will ship within 4-6 weeks, unless otherwise specified.  A tracking number will be provided to you via email when the order has been sent.  Should you require a made-to-order or out of stock item to be expedited, please contact us and we will prioritize your order to the fullest extent we are able.

Bespoke bridal and other fine jewelry pieces generally does not exceed ten business days (two weeks) but if your piece is quite labor intensive or it seems as though your piece will need a little extra time, the specialist you work with will be sure to make you aware.

Ammrada is not liable for any delays incurred by our 3rd party shipping providers. Expected dates of delivery are based on estimated shipping provider delivery timelines.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Domestic Shipping

To ensure the best experience possible for our United States domestic clients, all domestic shipping fees are complimentary.

All shipments are sent via insured priority overnight delivery.  Adult signature is required upon delivery.  Our insurance coverage on the piece ceases once the package has been signed for. Ammrada is not liable for lost shipments once tracking has dictated the package has been delivered.

If we are shipping domestically to a hotel, transit insurance coverage ceases once the package has been delivered and signed for by the hotel’s reception. Ammrada is not liable for any lost or misplaced packages once the hotel accepts and signs.   

Ammrada is not responsible for the delayed delivery of packages due to the client not being available to sign for the package upon arrival, or due to any technical issues within the shipping carrier, or due to any weather circumstances.  

We are unable to ship to PO boxes.

International Shipping

All international shipments incur a flat $200 shipping fee that will be added to your total balance at checkout.

Prices are shown in US Dollars, and we will charge your account in US Dollars. The bank that will send your wire transfer to us will determine the exchange rate.

We will ship any products ordered to the address provided to us at the time of order. All applicable import duties, VAT, taxes, tariffs, handling fees, customs charges, brokerage fees, and the like, which may be due at the time of delivery, are the sole responsibility of the receiving party.  We do not collect this beforehand, and cannot provide you with an estimate of the cost as this varies from port to port around the world.  Packing slips for international shipments cannot be marked as “Gift”, or submitted for shipping with altered prices. The responsibility is yours to check all fees with your country’s customs office.

International orders may require additional processing time prior to shipping out as we may need to consolidate items to one location for shipment depending on the destination.  International orders may require additional transit time.

If for any reason an international shipment is seized by customs officials, Ammrada will not issue a refund for the order unless all products are returned to us in their original condition.  Most orders transit through customs without any issue, and most orders that are stopped in customs are automatically shipped back to us.  You may be responsible for any return shipping charges in accordance with your local regulations.

Easily damaged items cannot be shipped internationally.

Some of our partner brands may not be shipped to certain international destinations due to manufacturer restrictions.  

If you are visiting the United States, we can ship any items such as these to your hotel.  If we are shipping domestically to a hotel, transit insurance coverage on the package ceases once the package has been delivered and signed for by the hotel’s reception. Ammrada is not liable for any lost or misplaced packages once the hotel accepts and signs. 

We rarely have issues with international shipments, but should a problematic situation arise with your order we will work hard to find a resolution as quickly as possible and will reach out to you with updates every step of the way.

By ordering from our website, you are stating that you agree to this policy.

Return Policy

We strive to provide you with the best shopping experience and highest quality jewelry. However, we understand that sometimes things don't work out as planned.  Please refer to the below return policy in order to initiate your return.

  1. To initiate a return, please email our customer service team at hello@ammrada.com with your order number and reason for the return. Our team will provide you with a Return Authorization Number (RAN) and instructions for the return process.
  2. Returns: You may return any item within 14 days of receiving your order.  Refunds will only be accepted on unused and unworn merchandise and shipped in its original packaging.  Please note that all returned items are inspected and we reserve the right to refuse a return if the item does not meet our quality standards.
  3. Shipping: The customer is responsible for the cost of return shipping.  Return shipments must be sent via a trackable shipping service and must have both insurance coverage and signature required.  We are not responsible for the package until it is received and signed for at our office.  
  4. The customer must use appropriate packaging methods to protect the jewelry.
  5. Return shipments must always be shipped in an unused, unopened (not resealed) box.  Should the customer return ship in a resealed or reused box, Ammrada accepts no responsibility for lost, stolen, damaged or disputed items, and the customer shall forfeit all rights to any dispute.
  6. Refund: Once we receive your returned product and verify its condition, we will initiate a refund to your original method of payment within 7 business days. Please note that shipping and handling fees are non-refundable.
  7. Exchange: If you wish to exchange the product for a different size or design, please mention it in your return request. We will process the exchange subject to availability and will ship the new product within in 7 business days.
  8. Custom orders: Custom orders cannot be returned or exchanged. However, if there is a manufacturing defect or a quality issue, we will repair or replace the product at no additional cost.
  9. Sale Items: All sales are final for items purchased during a sale or with a discount code. Such items cannot be returned or exchanged.
  10. International Orders: Customs and all other taxes on international returns must be fully paid by the customer before the return authorization is granted.

Contact us:
If you have any questions or concerns regarding our return policy, please do not hesitate to contact our customer service team at hello@ammrada.com.  We take great pride in our products and strive to provide our customer with exceptional service.

Get in touch

Have questions about your order, or a general enquiry?

E-mail: hello@ammrada.com | Phone: (954)847-6591